Terms of Service

1. Agreement to Terms

By accessing or using the Smart Manufacturing Survey Platform ("Platform") operated by Visual Decisions Inc. ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

2. Description of Service

The Platform provides structured maturity assessments for manufacturing organizations. Users take department-level surveys and receive personalized results including spider-chart visualizations, gap analysis, AI-generated executive summaries, and curated use case recommendations from our sister platform, mfgusecases.com.

3. Accounts

You may sign in using a valid Google account, Microsoft account, or by creating an email-and-password account. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. You must be at least 16 years old to use the Platform.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to:

• Copy, reproduce, or redistribute Platform content, assessment questions, or results for commercial purposes without written permission
• Submit false or deliberately misleading responses intended to corrupt aggregate benchmark data
• Share your account credentials with others
• Use the Platform in any way that violates applicable laws
• Attempt to gain unauthorized access to any part of the Platform
• Use automated tools to access the Platform at scale
• Scrape, crawl, or systematically download content from the Platform

5. Assessment Data & Results

The assessments are self-reported diagnostic tools. Results reflect the information you provide and are intended for informational and improvement-planning purposes. We make no warranties about the accuracy, completeness, or fitness for any particular purpose of the assessment results or recommendations.

You retain ownership of your assessment responses. We may use anonymized, aggregated data derived from responses across users for industry benchmarking, research, and Platform improvement — no individual responses or identifying information are shared.

6. Intellectual Property

All content on the Platform, including assessment frameworks, questions, pillars, process areas, and scoring methodology, is owned by Visual Decisions Inc. or its licensors and is protected by copyright and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform and your results for your own internal business purposes. This license does not include the right to republish, distribute, or create derivative works from our assessment content.

You retain ownership of your personal assessment results and may share them as you see fit.

7. AI-Generated Content

The Platform offers optional AI-generated executive summaries of your assessment results. This content is generated by third-party AI services based on your anonymized scores. AI-generated content is illustrative and should be reviewed critically. We make no warranties about the accuracy or completeness of AI-generated content.

Requesting an AI summary is opt-in. Your aggregate scores (without personally identifying information) are transmitted to the AI provider at the time of request.

8. Disclaimers

The Platform is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses. Assessment results and recommendations are for informational purposes only and do not constitute professional advice.

9. Limitation of Liability

To the maximum extent permitted by law, Visual Decisions Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or one hundred U.S. dollars ($100), whichever is greater.

10. Governing Law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Illinois.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the new Terms on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Contact us at:

Visual Decisions Inc.
legal@mfg-surveys.com
www.mfg-surveys.com