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Quality — Start Here

A quick sample of the Quality assessment. Answer Pillar 1 questions on leadership, strategy, and governance, then see your first results.

1 pillar3 subsections21 questions~4 min
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1.1 Strategic Alignment

  1. Leadership communicates and enforces a documented quality strategy.
  2. Our quality strategy is reviewed against business objectives (cost, delivery, growth).
  3. Multi-year quality roadmaps are developed and communicated across the organization.
  4. Quality KPIs are cascaded down through all organizational levels.
  5. Does leadership regularly communicate quality priorities?
  6. Quality goals are reflected in individual performance reviews and compensation decisions.
  7. Quality priorities are integrated into new initiatives and product launches.
  8. Strategy is reviewed and revised to remain aligned with business changes.

1.2 Governance

  1. Formal quality councils or steering committees meet regularly to oversee quality initiatives.
  2. How often do cross-functional reviews occur?
  3. Decision-making processes rely on data and evidence rather than intuition.
  4. Systemic risks are reviewed and discussed at executive levels.
  5. Are cross-site issues escalated consistently?
  6. Governance includes trend forecasting and scenario planning in quality decisions.
  7. Governance removes barriers and obstacles raised by the Quality team.

1.3 Resourcing & Investment

  1. Quality staffing levels are sufficient to handle both prevention and response activities.
  2. Budget allocations for quality are made proactively based on strategic needs.
  3. Capital is invested in quality technologies (vision, sensors, MES/QMS) on a regular basis.
  4. Quality engineers spend time on preventive activities rather than only firefighting.
  5. Competencies of the quality team are formally evaluated and developed.
  6. We regularly review and update our digital quality investment roadmap.
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